Refund policy

Returns

30-day return window

You have 30 days from the date your order arrives to request a return. To be eligible, your dampeners must be in nearly the same condition you received them — unused and in their original, undamaged packaging, with proof of purchase.

To start a return, email us at  with your order number. We'll take it from there.

If your return is accepted, we'll send you a prepaid return shipping label along with instructions on where to send your package. Please do not send items back without first contacting us — unrequested returns cannot be accepted.

Damages & issues

Something wrong? We'll fix it.

Please inspect your order as soon as it arrives. If your dampeners are defective, damaged in transit, or we sent the wrong item, contact us immediately at  — we'll evaluate the issue and make it right, at no cost to you.

Exchanges

Need a different product?

The fastest way to get what you want is to return your current item, and once the return is accepted, place a new order. This keeps things simple and ensures your new order ships out right away without waiting on processing.

Exceptions

Non-returnable items

We're unable to accept returns on sale items or gift cards. All other Logen products — including opened dampeners — are covered under our standard 30-day policy.

If you're unsure whether your item qualifies, just ask — we'd rather clarify upfront than leave you guessing.

Refunds

How refunds work

Once we receive and inspect your return, we'll notify you by email to confirm whether your refund has been approved. If approved, the refund is automatically issued to your original payment method within 10 business days.

Please allow additional time for your bank or card company to process and post the funds — this is outside our control.

If 15 business days have passed since your refund was approved and you haven't seen it, contact us at  and we'll look into it right away.